myVULCANO by Clarissa Viaggi
Licenza Cat. A/ILL DDS 1950/S9Tur/2011
Polizza R.C. 189669 Mondial Assistance
CCIAA Messina REA 218539
P.Iva 03176160830

Reservations and conclusion of the contract:

The acceptance of the booking by Clarissa Viaggi is also subject to the relative payment by the Consumer. The package purchase contract will be concluded when Clarissa Viaggi will send the confirmation also by electronic system. The conditions relating to the tourist package not contained in the notes and details of the offer, or in other means of communication, will be provided, or indicated in the related travel documents, by the organizer in regular fulfillment of the obligations provided for by art. .37 paragraph 2 of the Tourism Code. in good time before the start of the trip. This purchase contract is a distance contract, which has as its object tourist services and is stipulated between a professional (Clarissa Viaggi) and a Consumer, in the context of a remote service provision system organized by the professional who for such contract, uses only one or more remote communication techniques until the conclusion of the contract including the conclusion of the contract itself. Pursuant to art. 32 paragraph 2 of the Tourism Code the right of withdrawal does not apply to this contract.


When booking online, the full price of the cost of the service purchased online must be paid. Purchases made after 19:00 on the day before the requested service will be accepted subject to availability. Any entry tax to the Aeolian Islands will be paid on the day of departure.

Modification or cancellation of the tourist package before departure:

Before departure, the organizer or seller who needs to significantly change one or more elements of the contract, immediately informs the consumer in writing, indicating the type of change and the resulting price change. If you do not accept the proposed change, the consumer may alternatively exercise the right to reacquire the sum already paid or to enjoy the offer of a replacement tourist package. The consumer may exercise the above rights even when the cancellation depends on the failure to reach the minimum number of participants provided for in the Catalog or in the out-of-catalog Program, or in cases of force majeure and unforeseeable circumstances, relating to the tourist package purchased. For cancellations other than those caused by force majeure, unforeseeable circumstances and failure to reach the minimum number of participants, as well as for those other than the non-acceptance by the consumer of the alternative tourist package offered, the organizer who cancels (Article 33 letter E of the Consumer Code), will return to the consumer double the amount paid and collected by the same.

Consumer withdrawal:

The consumer can withdraw from the contract, without paying penalties, in the following cases:

– Price increase in excess of 10%;

– Significant modification of one or more elements of the contract objectively configurable as fundamental for the use of the tourist package as a whole considered and proposed by the organizer after the conclusion of the contract itself but before departure and not accepted by the consumer. In the cases mentioned above, the consumer has alternatively the right;

– To take advantage of an alternative tourist package, at no extra cost or with the refund of the excess price, if the second tourist package has a lower value than the first;

– To the refund of the only part of the price already paid. This return must be made within seven working days from the moment of receipt of the refund request. The consumer must communicate his decision (to accept the change or to withdraw) no later than two working days from the time he received the notice of increase or change. In the absence of express communication within the aforementioned term, the proposal formulated by the organizer is considered accepted;

– The renunciation by the contractor of one or more services included in the price of a purchased package does not give the right to partial refunds.

Changes after departure:

The times indicated may vary.
Visits from the sea are subject to marine weather conditions.
The route of the boat trips may undergo variations at the unquestionable judgment of the commander. Any impossibility in carrying out does not entitle to reductions of the price paid.


The renouncing customer can be replaced by another person as long as the organizer is informed in writing before the date set for the departure, receiving at the same time communication about the details of the transferee.

Assistance obligation:

The organizer is required to provide the consumer assistance measures imposed by the criterion of professional diligence exclusively in reference to the obligations incumbent on him by law or contract. The organizer and the seller are exempt from their respective responsibilities when the failure or incorrect execution of the contract is attributable to the consumer or is due to the fact of an unforeseeable or unavoidable third party, or by a fortuitous event or force majeure. In particular, maritime visits with private boats may undergo variations due to force majeure at the discretion of the captain to ensure the safety of passengers. Furthermore, the Agency is not responsible for any inconvenience caused by delays and / or cancellations for transfers made by scheduled vehicles.

Complaints and Complaints:

Any failure in the execution of the contract must be contested by the consumer without delay so that the organizer, his local representative or the accompanying person can promptly remedy it.

In case of failure to disembark in the destination islands due to denial by the responsible authorities, due to atmospheric events or natural disasters, the consumer (passenger) will not be entitled to any type of refund, even partial.

Cancellation insurance:

If not expressly included in the price, it is possible to take out special insurance policies at the time of booking against expenses arising from the cancellation of the package, accidents and luggage.